GENERAL TERMS AND CONDITIONS OF USE
VERSION: 01 - DEC / 2020


This General Terms and Conditions of Use apply to visitors, users and customers ("User") who access and visit our e-commerce store at https://www.protectvir.com.br / ("Site") . Furthermore, its purpose is to regulate the general conditions of access and use of the Site, in particular, the conditions of sale, price, delivery, exchanges and returns or the cancellation of purchases of our products by Users.


PROPERTY OF THE SITE . The Site is operated by MOULDFLEX INDÚSTRIA E COMÉRCIO LTDA., Rua Emiliana Emery, 400, Bairro Potuvera, City of Itapecerica da Serra, State of São Paulo, CEP 06852-870, registered in the National Register of Legal Entities of the Ministry of Economy under n. 62.592.548 / 0001-25.


ACCEPTANCE OF TERMS AND CONDITIONS . By accepting these Terms and Conditions, the User hereby declares to have read, understood and accepted the Terms and Conditions of Use in force at the date of their acceptance. These Terms and Conditions may be revised and updated from time to time. Any updates will be valid at the time of their publication on the Site or when communicated to Users.


If you do not agree with these Terms and Conditions, please do not sign up, register, or make any purchases on our Site.


REGISTRATION, LOGIN AND PASSWORD . To make any purchase on the Site, the User must first register. Your registration on the Site is free, optional and not mandatory. By registering on our Site, the User expressly accepts and agrees with the Terms and Conditions in effect at the time of registration. When making any purchase on the Site, the User will be bound by these Terms and Conditions.


The information provided by the User in his registration, or at any other time, must be true, complete and updated. Without prejudice to others, the following User information will be collected and stored, among others: full name, full address (including zip code), contact number (phone and cell), date of birth, e-mail, CPF. After completing your registration, you will be given an access account (accessed through login and password).
The login and password are personal and non-transferable, and the User is responsible for keeping their confidentiality. At no time shall the User disclose, use, distribute or share his login and password with third parties. In case of suspicion of appropriation, use or unauthorized access of your account by third parties, please contact: protectvit@borkar.com.br .

Your access account may be suspended or canceled, including purchase orders that may be made on the Site, whenever we suspect or have indications (i) of failure to provide true, complete and updated information by the User in his registration; (ii) disclosure, distribution, sharing, use of your login and password by a third party or; (iii) unauthorized and improper appropriation, use and access of your login and password, and other information and data of the User.
The User is responsible for any and all activities carried out through his account and for the fulfillment of these Terms and Conditions. Without prejudice to the above, we are not responsible for any losses, expenses, damages or losses eventually suffered by the User arising from (i) failure to provide true, correct and updated information by the User in his registration; (ii) the failure to update the User's registration information; (ii) disclosure, distribution, sharing, use of your login and password by third parties or; (iii) unauthorized and improper appropriation, use and access of your login and password, and other information and data of the User.

PRODUCTS, FEATURES AND QUALITIES . The images of the products available on the Site are merely illustrative and are subject to image processing to ensure greater consistency in the display of the products. The images may not reflect the size, dimension, original color of the products available on the Site.


CONDITIONS OF USE OF THE PRODUCTS . The conditions of use and application of the products are described on the Site. Users must always use the products in strict accordance with the respective instructions for use, including, but not limited to, maintenance of the products. We do not guarantee the performance or effectiveness of the products in the event of improper and inappropriate use of the products, alteration of the products or in disagreement with your instructions for use. We are not responsible for any damage caused to the surfaces where the products will be used. Furthermore, we are not responsible for any defects in the provision of services by third parties.


PRODUCT PURCHASE PROCESS . Products may be purchased through our Site. After selecting and finalizing the purchase order, an email message will be sent to the User confirming the purchase order made and other information about the product, price, terms of sale and delivery.


The purchase of the product will only be concluded when the purchase is confirmed by our services, according to the selected payment method (for more information, see the section below regarding Payment Methods). Only after confirmation of payment, will the Product be released for delivery to the purchasing user.


The sale of products on the Site is subject to their effective availability. In addition, there may be limitations on the place of delivery of products.


PAYMENT OPTIONS. Only the payment methods available on the Site at the time of purchase will be accepted.
The purchase of the product will be considered completed after confirmation of payment by the bank, other payment systems, or the user's credit card administrator.


PROMOTIONS AND OFFERS . We may, from time to time, offer and sell products. These offers and promotions will be for a limited time and limited to product availability.


PRODUCT DELIVERY TIME. Deliveries will be made by third-party companies specialized in transport and logistics. Deliveries will preferably be made during business hours, and must be received by a person authorized by the User.


The delivery time of the products may vary according to the place of delivery of the product. The freight charge is calculated according to the delivery location, delivery time, dimensions, product weight, without prejudice to other criteria that may be used.


PURCHASE CANCELLATION POLICY. EXCHANGE OF PRODUCTS . We respect the Brazilian consumer protection legislation regarding the cancellation of product purchases on our Site. The User may request the cancellation of the purchase or exchange of the product, including, in case of defect, must contact the following means: protectvir@borkar.com.br .


The customer service is open from Monday to Friday, from 8 am to 12 pm and from 1 pm to 4 pm. The User must have the order / purchase number at hand.


The withdrawal from the purchase or exchange of the product must be made within a maximum period of 7 (seven) consecutive days, counted from the actual receipt of the product, under penalty of non-acceptance, under the terms of the applicable legislation.
If the User withdraws the purchase or exchange of the product, we will have a maximum period of 15 (fifteen) days, counted from the receipt of the product to accept or refuse the cancellation of the purchase.


The withdrawal of the purchase or exchange of the product will only be allowed if the following conditions are observed: (i) presentation / submission of the tax document related to the purchase made of the product by the User on the Site; (ii) absence of signs or indications of packaging violation; (iii) absence of signs or indications of use of the product or its damage; (iv) the product must be accompanied by all equipment, accessories and integral parts, including manuals.
In the event of a withdrawal being approved, we will adopt, depending on the situation, the following measures: (i) in the case of payment by debit card or bank slip, the value of the product will be refunded by depositing in the User's current account, in up to 10 (ten) working days; (ii) in the case of payment made by credit card, the credit card administrator will be notified of the cancellation of the purchase made by the User, with the product value usually being reversed on the next or next invoice.


In the case of item (ii) above, the reimbursement term is the sole and exclusive responsibility of the User's credit card management, not being responsible for any delay or delay in the User's reimbursement.


If the forwarded product does not comply with the requirements set out above, the User will be duly informed of the reasons for the refusal to cancel the purchase or exchange of the product. The product will be forwarded to the User within a maximum period of 8 (eight) days, counted from this communication to the User.


The costs and expenses incurred with reshipping the Product will be the responsibility of the User.
If any defect is identified, the User must send the product: (i) accompanied by the tax document related to the purchase made by the User on the Site; (ii) and all equipment, accessories and parts of the product, including manuals.


The product will be subject to strict analysis and inspection by the quality control department. The analysis and inspection will be carried out within 10 (ten) days, counted from the receipt of the defective product. If any defect is found, we will send an identical product to the User. In case of product unavailability, a similar product, with similar characteristics and functionality, may be sent within a maximum period of 8 (eight) days, counted from the communication to the User about the existence of a defect.


If no defect is identified, the product will be returned within a maximum period of 8 (eight) days, counted from the communication to the User about the absence of any defect.


USE OF INFORMATION AVAILABLE . For more information on how your data is treated, see our Privacy Policy, available on this Site.


DOUBTS AND CLARIFICATIONS . If you have any doubts about the characteristics of the products, purchase process, cancellation of purchase, returns, or even make any suggestions, please contact us by the following means: protectvir@borkar.com.br .


Your questions and doubts will be answered as soon as possible by our attendants and collaborators.


CASE OR FORCE MAJEURE . We are not responsible to the User for any failures or delays in fulfilling the obligations contained in this contract arising from acts of God or force majeure.

Get to know the Consumer Protection Code here